Growth & Operations Manager
Saqib Jabbar
Islamabad, Pakistan
Growth and operations professional with 5+ years building the data, automation, sales, and customer-success backbone for SaaS startups. At JaldiTech, a UAE-based CRM startup, I built the company's analytics stack from scratch, launched a referral program, launched the Pakistan sales market, built an AI-powered outbound prospecting system using n8n, Apify, OpenAI, and MessageBird, and hired and led both sales and support teams — acting throughout as a strategic partner to the CEO on the analytics and reporting that informed company-wide direction. Equally comfortable writing SQL, configuring n8n and Zapier workflows, building Retool dashboards, running ad campaigns, or coaching a sales team.
48%
MRR growth
in 2025
25%
avg. MoM growth
Pakistan launch, first 3 mo.
8%
avg. MoM growth
referral channel, year 1
97%
CSAT across
2,000+ cases
5+
years in
SaaS growth & ops
Experience
Click a role to see the full detail.
Growth & Operations Manager Apr 2025 – Present JaldiTech — UAE-based CRM startup (Remote) Launched the Pakistan sales market and an AI-powered outbound prospecting system; grew overall MRR 48% in 2025.
- Launched the Pakistan sales market end-to-end: hired and managed a 3+ person sales team, documented the full sales process, and drove 25% average MoM growth in Pakistan over the first 3 months.
- Built an automated outbound prospecting system with n8n, Apify, and BigQuery that scraped organizations actively running Meta ads and enriched them into a sales-ready lead pipeline.
- Generated personalized outreach with the OpenAI API and dispatched automated WhatsApp campaigns through MessageBird, plus ran an outbound email campaign that closed at 0.78%.
- Launched a referral program using GrowSurf, MessageBird, and Sender.net that delivered 8% average MoM growth across its first year through the referral channel.
- Created monthly sales performance reports for the CEO, tracking agent-level KPIs, conversion rates, and pipeline health that informed company-wide direction and decisions.
- Integrated Freshdesk (WhatsApp, Chat, Email) into a single omnichannel view, saving the customer success and support team 10+ hours per week previously lost to channel switching.
- Hired and managed a team of support engineers and rolled out KPIs and QA processes for support quality.
- Built and managed onboarding tours with Viral Loops, removing repetitive onboarding work from the support team.
Growth & Technical Support Lead Jun 2023 – Apr 2025 JaldiTech — UAE-based CRM startup (Remote) Built JaldiTech's analytics stack from scratch: data warehouse, investor dashboards, and A/B-tested growth campaigns.
- Built a data warehouse in BigQuery, transforming historical data with Python and syncing Stripe, CRM, Facebook, and Google data via Fivetran into a single source of truth.
- Developed interactive dashboards in Retool, Google Sheets, and Grafana (SQL) tracking MRR, ARR, churn, CLTV, and cohort performance for stakeholders and investors.
- Led A/B testing for marketing campaigns, optimizing creative and messaging changes that tripled the MQL conversion rate.
- Analyzed Mixpanel product-usage data to identify friction points, partnering with engineering to improve user experience and engagement.
- Automated data pipelines from Stripe and Mixpanel into Google Sheets using AppScript (JavaScript and Python), eliminating hours of manual investor and ops reporting each week.
- Built client integrations with webhooks, Zapier, and JavaScript, simplifying lead transfers from Facebook, webforms, and other sources into Jaldi's CRM.
- Designed and managed Meta and Google Ads campaigns, driving a 10x increase in social followers through combined organic and paid strategies.
Technical Support Engineer Jan 2023 – Jun 2023 JaldiTech — UAE-based CRM startup (Remote) Handled hands-on integration support and QA testing for JaldiTech's CRM platform.
- Helped customers integrate Facebook, webforms, and other lead sources into Jaldi using webhooks (JavaScript) and Zapier, designing complex multi-step automations and using AnyDesk for hands-on support.
- Designed and tested Mailgun email templates, validating deliverability and rendering via Postman.
- Ran product testing, logged results on GitHub, and used Postman to push test data into Jaldi's CRM.
- Supported the sales team on calls and product demos when needed.
Technical Support Engineer Jul 2021 – Jan 2023 KeepTruckin (now Motive) — Fleet Management SaaS Closed 2,000+ support cases at ~97% CSAT for a fleet management SaaS platform.
- Handled inbound customer support for software and hardware issues, recording cases in Salesforce and conducting follow-ups by call and email.
- Analyzed customer usage data from internal databases and Grafana, raising Jira tickets and partnering with engineering to resolve issues.
- Supported larger enterprise customer cases and helped produce client-facing reports.
- Closed 2,000+ cases with approximately 97% CSAT.
Skills & Tools
Analytics & Data
Automation & Integrations
Growth & Marketing
CRM & Support
Payments & Reporting
Education
BSc Mechanical Engineering — full tuition and accommodation scholarship.
Erasmus Exchange Semester — Estimation, Measurement & Scheduling; Advanced Computer Aided Design.
CAIE O/A Levels — 8 A*s and 1 A at O Levels; 3 A*s at A Levels.